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Process for Resolving Complaints – Distance Learning Programs

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Process for Resolving Complaints – Distance Learning Programs

Rider University believes that the vast majority of student complaints, grievances, or concerns can be handled in a fair and expeditious manner internally. Students residing both inside and outside the State of New Jersey should first try to resolve their complaint emailing the College of Continuing Studies at [email protected]西藏11选5-篮球比分 or by calling (609) 896-5033.

Complaints related to Grades, Academic Policies, or Student Conduct follow the Policies section of the or the Student Code of Conduct manual西藏11选5-篮球比分 available on the Rider website.

If a complaint that does not relate to Grades, Academic Policies, or Student Conduct cannot be resolved, or if a student wishes to challenge the decision of their complaint, the student can appeal their complaint within two years of the incident occurring. Students who wish to escalate their complaint may follow one of the appropriate steps outlined below:

  1. Contacting Rider University’s Accreditor, The Middle States Commission on Higher Education, at 3624 Market Street, 2nd Floor West, Philadelphia, PA 19104, by calling (267) 284-5000 or by visiting .
  2. Contacting the SARA portal agency in the home state of the institution against which the complaint has been lodged. That agency shall notify the SARA portal agency for the state in which the student is located of receipt of that appealed complaint. For more information, visit .
  3. Contacting their state’s designated department of education or consumer affairs. For students residing in the State of New Jersey, contact Office of Secretary of Higher Education, P.O. Box 542, Trenton, NJ 08625-0542 or by visiting . Students who reside outside of New Jersey may contact their state’s designated office from the list below:
State Agency Information & URL to Complaint Process / Form (When Available)
Alabama
Alaska
Arizona
Arkansas
California
Colorado
Connecticut
Delaware Delaware Department of Education, Higher Education Office. Contact Information: (302) 735-4120, [email protected]
District of Columbia
Florida
Georgia
Hawaii
Idaho
Illinois
Indiana
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Mexico
New York
North Carolina
North Dakota
Ohio
Oklahoma
Oregon
Pennsylvania
Puerto Rico
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
West Virginia
Wisconsin
Wyoming